Question 1

How fast can I view a property?

Accepted Answer

Usually within 24 hours. WhatsApp us and we’ll confirm a time the same day — evenings and weekends are fine.

Question 2

Do you charge tenant fees?

Accepted Answer

No hidden tenant fees. Standard holding deposit and security deposit apply (max 5 weeks’ rent, as per UK law). Everything is itemised before you sign.

Question 3

Do you accept tenants on benefits (UC / Housing Benefit)?

Accepted Answer

Yes — most of our listings explicitly accept benefits. Check the card or the property page for the exact policy. Manor House rooms are the only current exception.

Question 4

What documents do I need to apply?

Accepted Answer

Photo ID (passport or BRP), proof of income or benefits award, and a recent UK address proof. We’ll help you gather references and credit checks.

Question 5

Are bills really included?

Accepted Answer

On most studios, yes — water, gas, internet and council tax. Some properties exclude electricity (clearly marked “Bills inc. excl. electricity”). The 2-bed flat in Alexandra Palace is bills-not-included.

Question 6

Which areas do you cover?

Accepted Answer

North & West London — Finsbury Park, Tottenham, Tufnell Park, Alexandra Palace, Enfield, Harrow, Northolt, Manor House. Zones 2–5.

Question 7

How does the WhatsApp viewing process work?

Accepted Answer

1) Tap any “Enquire” button, 2) tell us your name and when you can view, 3) one of our agents will message you on WhatsApp to make sure the property is the right fit for you, and then confirm the slot and meet you at the property. No long forms, no portal logins.

Question 8

I’m already a tenant — how do I report a repair?

Accepted Answer

Use the chat assistant (bottom-right) or WhatsApp us directly. Emergencies (no heat, leaks, security) are handled within 24h; everything else within 1–2 business days.

Question 9

What maintenance services do you cover?

Accepted Answer

Our in-house team (BH Maintenance) and partner AG House Services handle: leaks, lights, pest control, electricity, gardening, furniture, painting & decoration, condensation, mold cleaning, windows, locksmith, handyman, drainage, plaster, plumbing, fire alarm and cleaning. Free quotations on request.

Question 10

Where is your office and what are your hours?

Accepted Answer

BlueHome office: 24 Wightman Rd, Finsbury Park, London N4 1RU. Open Monday to Friday, 10:00am – 6:00pm. Call us on 020 3648 6792 or WhatsApp +44 7561 880463 anytime.

Question 11

Why is regular maintenance important?

Accepted Answer

It preserves property value, keeps tenants happy (fewer voids), catches small issues before they get expensive, and keeps the home compliant with UK safety regulations. We handle all of it for you.

Rooms, studios & flats to rent in North & West London.

Rooms, studios & flats to rent in North & West London

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